Shipping policy

At HowdyToys, we ship all orders from our warehouse in Bulgaria (EU) using reliable and fully trackable delivery services. Our goal is to provide fast, transparent and secure international shipping for every customer.

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Order Processing Time

Orders are processed and dispatched within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

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Shipping Destinations

We offer international shipping to selected destinations worldwide. All orders are dispatched from Bulgaria (European Union).

Available shipping destinations and delivery options are determined at checkout. We reserve the right to restrict shipping to certain destinations where required by applicable laws, carrier limitations or operational restrictions.

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Shipping Methods & Tracking

All orders include tracked shipping.
A tracking number will be sent to your email once your order has been shipped, allowing you to follow the package at any time.

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Estimated Delivery Times

European Union

3–10 business days
Orders ship from Bulgaria (EU).
No customs duties or import taxes apply.

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United States (DDP – Delivered Duty Paid)

7–20 business days
All import duties and taxes are covered by us.
You will not pay any additional charges upon delivery.

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Other Countries

10–25 business days, depending on destination, customs clearance and local postal services.

Delivery times are estimates and may vary due to customs inspections, carrier operations, weather conditions, peak seasons or other circumstances beyond our reasonable control.

We will make reasonable efforts to deliver orders within the stated timeframe. Any delays will be handled in accordance with applicable consumer protection laws, including statutory rights relating to late or failed delivery.

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Customs, Duties & Taxes

European Union

EU customers do not pay customs duties or import taxes, as orders ship directly from Bulgaria (EU).

United States – DDP (Delivered Duty Paid)

All orders to the USA are shipped DDP, meaning:

• no customs fees

• no import taxes

• no hidden charges
  The price you see is the final price.

Rest of the World

Orders shipped outside the European Union and the United States may be subject to import duties, taxes, customs clearance fees or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping cost and are the responsibility of the recipient, as disclosed during the purchasing process where required by law.

Customers are responsible for providing accurate information and cooperating with applicable customs clearance requirements.

Howdy LTD is not responsible for charges independently imposed by customs authorities or for delays caused by customs procedures beyond our reasonable control, except where applicable law provides otherwise.

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Shipping Costs

Shipping costs are automatically calculated at checkout based on the delivery address and shipping method selected.
No hidden fees are applied.
The final shipping cost is displayed before you complete your order.

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Shipping Issues

If your order is delayed, lost or arrives damaged, please contact us at howdy.ltd@gmail.com so we can investigate and assist you.

Customers are responsible for providing accurate shipping and contact information, monitoring tracking updates, responding to reasonable delivery attempts and cooperating with applicable customs clearance requirements.

If a shipment is refused, unclaimed, returned due to incorrect delivery information, failure to complete customs clearance or other circumstances attributable to the recipient, we reserve the right to assess reasonable and documented shipping, return or related costs, to the extent permitted by applicable law.

Any refund adjustments will be assessed individually, taking into account the circumstances of the shipment and the customer’s statutory rights. No deductions will be made where prohibited by mandatory consumer protection laws.

We may request relevant information or documentation to investigate delivery disputes, including carrier tracking records, delivery confirmations and customs notices.

Nothing in this policy limits mandatory consumer rights concerning delivery, loss, damage, withdrawal or refunds.