Refund policy
Return and refund policy
Last updated: June 2026
We want you to be fully satisfied with your purchase from HowdyToys. If you need to return an item, please review the policy below.
1. Return Window
You may request a return within 14 days of receiving the final item in your order.
EU Customers:
If your order is delivered within the European Union, you are entitled to a 14-day withdrawal period under EU consumer law. You must notify us of your decision to withdraw within 14 days of receiving the final item in your order.
2. Return Eligibility
To be eligible for a return, the item must be:
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in the same condition as received (unused, undamaged),
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in its original packaging, with all tags and accessories,
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accompanied by proof of purchase (order number, receipt, etc.).
Items that do not meet these conditions may not be accepted.
3. How to Start a Return
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Contact us at howdy.ltd@gmail.com with your order number and the reason for the return (photos if applicable).
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We will review your request and provide Return Authorization (RMA) along with return instructions.
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Please contact us before returning any item so we can provide the correct return instructions and return address.
- Once a return request has been approved, the item must be shipped back within 14 days.
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Customers may also initiate eligible return requests through their customer account at:
https://account.howdytoys.com
Return Address:
HowdyToys / Returns
zh.k. Strelbishte, bul. Petko U. Todorov, bl. 88
Entrance B, Floor 8, Apartment 21
Sofia 1408, Bulgaria (EU)
4. Return Shipping Costs
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Voluntary returns (changed mind): The customer covers return shipping costs.
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Defective, damaged, or incorrect items: We cover the return shipping costs and may provide a prepaid label or shipping instructions.
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EU customers: The statutory right of withdrawal does not alter who pays for return shipping unless the item arrived damaged or incorrect.
5. International Returns (USA & Rest of World)
For returns from the USA or non-EU countries:
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Defective/incorrect items: We cover return shipping.
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Voluntary returns: The customer covers return shipping.
When returning items from outside the EU, please mark the package as:
“Returned goods — no commercial value.”
This helps avoid customs delays.
6. Unclaimed, Refused or Undeliverable Shipments
If a shipment is refused, unclaimed, returned due to failure to complete customs clearance, or otherwise deemed undeliverable by the carrier, any original shipping costs and return shipping costs incurred may be deducted from the refund.
Customers are responsible for monitoring tracking updates, responding to delivery attempts, and completing any required customs clearance procedures.
7. Refund Processing Time
Once we receive and inspect your returned item, we will notify you whether the refund is approved.
If approved, your refund will be issued to your original payment method within 3–5 business days.
Your bank or card provider may require an additional 3–7 business days to process the transaction.
For EU customers exercising their statutory right of withdrawal, the original standard delivery cost paid at checkout will also be refunded. Refunds will be processed within 14 days of receiving the returned goods or proof that they have been shipped back.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at howdy.ltd@gmail.com.
8. Damaged, Defective or Incorrect Items
Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, contact us within 48 hours with photos so we can resolve the issue promptly.
We will offer a replacement or full refund in these cases.
9. Exchanges
To exchange an item, return the original item first. Once the return is approved, you may place a new order for the desired item. If stock allows, we can reserve the replacement — please contact us.
10. Customer Support
For any questions regarding returns, refunds, or exchanges, contact us at:
📧 howdy.ltd@gmail.com
We aim to reply within 24–48 hours on business days.