Refund policy

Return and refund policy

Last updated: October 2026

We want you to be fully satisfied with your purchase from HowdyToys. If you need to return an item, please review the policy below.

1. Return Window

You may request a return within 14 days of receiving the final item in your order.

EU Customers:
If your order is delivered within the European Union, you are entitled to a 14-day withdrawal period under EU consumer law. You must notify us of your decision to withdraw within 14 days of receiving the final item in your order.

2. Return Eligibility

For voluntary returns outside statutory consumer rights, items must be unused, undamaged, and returned with their original packaging, accessories, and proof of purchase.

EU customers exercising their statutory 14-day right of withdrawal may inspect items as they would in a physical store. Original packaging is recommended but is not mandatory.

Customers may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

Nothing in this policy limits your statutory consumer rights.

3. How to Start a Return

  1. Contact us at howdy.ltd@gmail.com with your order number and the reason for the return (photos if applicable).

  2. We will review your request and provide return instructions and, where applicable, a Return Authorization (RMA). An RMA or prior approval is not required for EU customers exercising their statutory right of withdrawal.

  3. Please contact us before returning any item so we can provide the correct return instructions and return address.

  4. For EU customers exercising their statutory right of withdrawal, items must be returned within 14 days of notifying us of the withdrawal. Prior approval is not required to exercise this right. Please contact us for the correct return address and shipping instructions.

  5. Customers may also initiate eligible return requests through their customer account at:
    https://account.howdytoys.com

Return Address:
HowdyToys / Returns
zh.k. Strelbishte, bul. Petko U. Todorov, bl. 88
Entrance B, Floor 8, Apartment 21
Sofia 1408, Bulgaria (EU)

4. Return Shipping Costs

  • Voluntary returns (changed mind): The customer covers return shipping costs.

  • Defective, damaged, or incorrect items: We cover the return shipping costs and may provide a prepaid label or shipping instructions.

  • EU customers: The statutory right of withdrawal does not alter who pays for return shipping unless the item arrived damaged or incorrect.

5. International Returns (USA & Rest of World)

For returns from the USA or non-EU countries:

  • Defective/incorrect items: We cover return shipping.

  • Voluntary returns: The customer covers return shipping.

When returning items from outside the EU, please mark the package as:
“Returned goods — no commercial value.”
This helps avoid customs delays.

6. Unclaimed, Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, or returned due to failure to complete customs clearance or delivery requirements, we will review the circumstances of the return. Where permitted by applicable law, reasonable and documented shipping or return costs resulting from the customer’s failure to fulfil their obligations may be deducted from any refund due. No deductions will be made where prohibited by mandatory consumer protection laws, including applicable statutory withdrawal and refund rights.

Customers are responsible for monitoring tracking updates, responding to delivery attempts, and completing any required customs clearance procedures.

7. Refund Processing Time

For voluntary returns outside statutory consumer rights, we will inspect the returned item and notify you of the outcome.

Approved refunds will normally be issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional processing time.

For EU customers exercising their statutory right of withdrawal, we will refund all payments received, including the original standard delivery cost, within 14 days of being informed of the withdrawal. We may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first. Additional costs for an upgraded delivery service are not refundable.

If you have not received an approved refund within 15 business days, please contact us at howdy.ltd@gmail.com.

8. Damaged, Defective or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, we recommend contacting us within 48 hours, preferably with photos, so we can investigate and resolve the issue promptly. This timeframe is a recommendation only and does not limit your statutory consumer rights. For EU customers, applicable legal guarantees remain fully protected. Remedies, including repair, replacement, price reduction, or refund, will be provided as required by applicable law.

9. Exchanges

To exchange an item, return the original item first. Once the return is approved, you may place a new order for the desired item. If stock allows, we can reserve the replacement — please contact us.

10. Customer Support

For any questions regarding returns, refunds, or exchanges, contact us at:
📧 howdy.ltd@gmail.com
We aim to reply within 24–48 hours on business days.