Privacy policy

Privacy Policy
Last updated: November 2025

At HowdyToys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit howdytoys.com or make a purchase from our store.

1. Information We Collect

Information you provide:

  • Name, email address, phone number

  • Billing and shipping address

  • Order details and payment confirmation

  • Messages sent through our contact form or email

Information collected automatically:

When you browse our website, we automatically collect:

  • IP address

  • Browser and device information

  • Pages viewed and interactions

  • Cookies and similar tracking technologies

For details on Shopify cookies, see: https://www.shopify.com/legal/cookies

Information from third parties:

We may receive data from:

  • Shopify (store platform)

  • Payment processors

  • Analytics or advertising tools (cookies, pixels)

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Communicate about your orders, returns or account

  • Provide customer support

  • Improve website performance and user experience

  • Detect and prevent fraud

  • Send marketing emails (only with your consent, where required)

3. How We Share Information

We may share your data with:

  • Service providers (Shopify, payment processors, shipping partners)

  • Analytics and marketing partners

  • Legal authorities if required by law

We do not sell personal information.

4. Data Retention

We retain your information only as long as necessary to:

  • fulfill your orders

  • comply with legal obligations

  • resolve disputes

  • maintain business records

5. Your Rights (GDPR / EU Customers)

You may request to:

  • access the data we hold about you

  • correct inaccurate information

  • delete your personal data

  • withdraw consent (for marketing)

  • request data portability

To exercise your rights, email us at:
📧  howdy.ltd@gmail.com

6. Cookies & Tracking

You can manage or block cookies through your browser settings. Blocking cookies may affect website functionality.
We also respect Global Privacy Control (GPC) signals where applicable.

7. Children’s Privacy

Our website and products are intended for general consumers, including adults purchasing items for children.
We do not knowingly collect personal information from individuals under 16.
If you believe a child has provided us with personal data, please contact us and we will delete it.

8. International Transfers

Your data may be stored or processed outside your country.
When transferring data outside the EU, we rely on legally recognized safeguards such as Standard Contractual Clauses (SCCs).

9. Contact Us

For questions about this Privacy Policy or your personal data rights, contact us at:
📧  howdy.ltd@gmail.com
📍 zh.k. Strelbishte, bul. Petko U. Todorov, bl. 88, Entrance B, Floor 8, Apt. 21, 1408 Sofia, Bulgaria (EU)